Send us an email. We will reply within 24 hours. Our support hours are Mon-Fri from 9am-6pm.

Zimeo DE

We stand behind our quality. If there is a problem with the item you received, please send us a photo of the defective item via our <a href="https://zimeo.de/pages/kontakt" id="isPasted">contact form</a> within 30 days of delivery and we will resolve the issue!

We stand behind our quality. If there is a problem with the item you received, please send us a photo of the defective item via our contact form within 30 days of delivery and we will resolve the issue!

How do I request a replacement/ refund?

Refund & Replacement

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

Why has my tracking number not been updated yet?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

Shipping

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I cancel one item in my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

Changes & Cancelation

What payment methods and currency do you accept?

What should I do when my payment is declined?

How can I get the invoice?

Payment & Invoice

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

How do I request a replacement/ refund?Updated 2 months ago