Send us an email. We will reply within 24 hours. Our support hours are Mon-Fri from 9am-6pm.

Zimeo DE

Wenn Sie einen Artikel aus Ihrer Bestellung stornieren m&#xF6;chten, kontaktieren Sie uns bitte &#xFC;ber unser <a href="https://zimeo.de/pages/kontakt">Kontaktformular</a> und geben Sie Ihre Bestellnummer an. Wir werden Ihnen die Stornierung best&#xE4;tigen.Bitte beachten Sie, dass Sie Ihre Bestellung innerhalb von 4 Stunden nach Aufgabe der Bestellung stornieren k&#xF6;nnen. Danach ist die Bestellung f&#xFC;r die Bearbeitung gesperrt und kann nicht mehr storniert werden.

Wenn Sie einen Artikel aus Ihrer Bestellung stornieren möchten, kontaktieren Sie uns bitte über unser Kontaktformular und geben Sie Ihre Bestellnummer an. Wir werden Ihnen die Stornierung bestätigen. Bitte beachten Sie, dass Sie Ihre Bestellung inner

Can I cancel one item in my order?

Changes & Cancelation

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

Why has my tracking number not been updated yet?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

Shipping

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

What payment methods and currency do you accept?

What should I do when my payment is declined?

How can I get the invoice?

Payment & Invoice

How do I request a replacement/ refund?

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

Can I cancel one item in my order?Updated 2 months ago